1. Introduction
Dundee Plumbing & Heating (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal data when you use our website dundeeplumbingandheating.co.uk or engage our services.
For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Controller is Dundee Plumbing & Heating, located at 142 William Fitzgerald Way, Dundee, Angus, DD4 9FB.
2. Information We Collect
We may collect and process the following data about you:
- Identity Data: Name, title.
- Contact Data: Address, billing address, email address, and telephone numbers.
- Property Data: Details about your boiler, heating system, or plumbing setup to provide accurate quotes.
- Media Data: Photos you upload via our “Get a Quote” form to help us diagnose issues remotely.
- Usage Data: Information about how you use our website (see “Cookies” below).
3. How We Use Your Data
We use your data to:
- Provide estimates, quotes, and invoices for plumbing and heating work.
- Carry out installation, repair, and servicing work at your property.
- Register your new boiler warranty with manufacturers (e.g., Worcester Bosch, Grant, Ideal).
- Register gas work with Gas Safe or oil work with G1 Accredited as legally required.
- Send annual service reminders (legitimate interest to ensure safety and warranty validity).
4. Data Sharing
We do not sell your data. We may share your data with:
- Regulatory Bodies: Gas Safe Register, G1 Accredited, and Local Authority Building Control for compliance certificates.
- Manufacturers: To register product warranties in your name.
- Sub-Contractors: Trusted tradespeople (e.g., electricians) if required to complete your job (we will always inform you of this).
5. Cookies & Analytics
Our website uses cookies to distinguish you from other users and improve your experience. We use:
- Google Analytics 4: To track visitor numbers and behaviour anonymously.
- Microsoft Clarity: To understand how users interact with our site (heatmaps and scroll tracking) to improve usability.
You can disable cookies via your browser settings, though some parts of the site may not function properly.
6. Your Rights
Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us at info@dundeeplumbingandheating.co.uk.